Terms of service

You must be 13 or older to have an account, and 18 or older to sell or trade cards to E4C.

One account per person, with your own verified mobile number and accurate details. A second account at the same address is reviewed by E4C before it’s approved.

Keep your sign-in to yourself. You’re responsible for what happens on your account; tell us right away if you think someone else used it.

We may refuse service for any lawful reason, and suspend or close accounts used to abuse rewards, referrals or offers, or that break these terms.

You can delete your account at any time in My rewards.

Tiers are based on what you spend and how many transactions you make with us in the last 12 months: in the shop, at our show booth, or by paying a payment request online (the item price counts; fees, shipping and tax don’t). A transaction is a day you buy something; several purchases on the same day count as one. Once you reach a tier, you keep it for 12 months.

Only purchases where you show your member card (or that are linked to your account) count.

The tier discount on singles and slabs has a limit per transaction (one a day, however many purchases) and a limit per calendar quarter. Unused discount doesn’t carry over, and the quarterly discount limit is shared by a household.

Perks, discounts, caps and tier requirements are shown in the app and may change.

We may change or end the program. If we end it, we’ll give notice in the app, and store credit you already have stays usable.

All sales are final. Please look over items before you buy; raise any condition question before the sale is completed.

Singles are sold as is. Condition is based on E4C’s standards. We don’t accept returns for grading results, condition opinions, centering, print lines, scratches, whitening, factory defects, price changes, or change of mind.

Sealed product is final and can’t be returned once opened. We can’t guarantee what’s inside; manufacturer defects are handled by the manufacturer.

Prices can change without notice. The price at checkout (or on the register) is the price; we may correct obvious pricing mistakes. We don’t price match.

Payment requests sent through the app (for example deposits, balances or held items) show two prices: the shop price, paid at our counter, and the online price, paid on Stripe’s secure page. The online price is higher to cover card processing. Both include sales tax where it applies.

For items, you choose pickup at the shop or shipping before you pay online. We ship within the United States with tracking; shipping is added at checkout unless your order qualifies for free shipping for your tier, and higher-value orders ship insured or with a signature at our cost. Sales tax on shipped orders is based on where the order is delivered.

You must be 18 or older. Tell us the card, the condition or grade, and your price range. Sending a request means we may buy the card for you at any price within your range and specs without asking again. Above your range, we ask first and buy only if you say yes in the app.

Requests stay open until we find the card or you cancel. We quote the final price when we have the card, because prices change.

Big orders (the amount shown in the app, currently $2,000 and up at the top of your range): we talk with you first, then ask for a deposit (a percentage of the top of your range, shown before you agree). The deposit counts toward your final bill. If you cancel before we buy the card, we refund it. Once we’ve bought the card, the deposit can’t be refunded: if you cancel, or don’t pay within the time shown on your bill (48 hours unless we give more time), we keep the deposit and the card.

A concierge service fee (a percentage of the card price, set by your tier and shown in the app before you send a request) is added to the final bill of every order. It pays for the sourcing work and isn’t refundable once we’ve bought the card.

You can cancel in the app until we’ve bought the card. Pay the final bill in the shop or online, then pick up the card or have it shipped, the same as other payment requests.

You must be 18 or older and the lawful owner of the cards. We may ask for photo ID.

Offers made in the app are based on the list you send and are good for the time shown. The final amount is set when we check the cards in person, based on the condition, count and authenticity we confirm.

We may decline any card or any list. Cards under our bulk value aren’t bought; you can include them free or keep them.

A sale or trade is final once you’re paid in cash or store credit. Tier trade bonuses are paid as store credit, within the limits shown in the app.

Collection visits are requests until we confirm them, and are at the shop during open hours.