Privacy policy

This policy explains what Elite 4 Collectibles LLC (“E4C”, “we”) collects through the E4C app at app.elite4collectibles.com and at our shop and show booth, why we collect it, who we share it with, and your choices.
Last updated October 13, 2026.

What we collect

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Your account: name, mobile number (checked with a text code), email, birthday and home address.
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Your membership: member code, tier, store credit history, birthday rewards, and purchases our staff record at the shop or our show booth (date, amount before tax, where, and a receipt number if there is one).
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What you do in the app: sell or trade lists and offers, visit requests, your wish list, concierge requests (the card you want, your price range, and when you agreed to deposit terms), payment requests (whether you picked up or chose shipping, the shipping address, and whether and where they were paid), the card show whose QR code you used to join, and photos: the ones you add to a sell or trade list, and ours of a card we find or bill you for.
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Our shop register records: name, phone number and total spend, used once to match you to your past shop purchases.
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Your devices: if you turn on alerts, a push address for your browser or phone; if you turn on Face ID or fingerprint sign-in, a passkey (your face or fingerprint never leaves your device).
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Text messages: if you ask for texts, the wording you agreed to, when, and the texts we send you.
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Technical information: when you use the app, our hosting and database providers automatically record basic details such as your IP address, browser and device type, and the date and time of your visit, mainly to keep the app secure.
Card payments go through Stripe on Stripe’s own page. We never see or store your full card number.

How we use it

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To run E4C Rewards: tiers, store credit, birthday credit and perks.
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To record purchases, make and complete sell or trade offers, book visits, tell you when a wish list card comes in, take payments you agree to, ship your orders, and email receipts and payment requests.
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To send the alerts and texts you turned on, like shop closures and special hours.
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To keep to one account per person, spot abuse of rewards, and keep your account secure.
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To answer your questions and keep the records the law requires.

Who we share it with

Only the companies that run parts of the app or our shop systems for us, and only for that job:
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Supabase: our database and sign-in.
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Twilio: sign-in codes and the texts you asked for.
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Stripe: payments (for online payments, your name, email, mobile number and, if you choose shipping, the shipping address).
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Google (Address Validation): checks that your home address is a real mailing address when you save it (only the address is sent).
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Cloudflare: hosts the app’s web pages.
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Apple, Google, Mozilla and Microsoft push services: deliver alerts to your device.
We don’t sell your personal information. We don’t sell, rent or share your mobile number or your agreement to receive texts with anyone else for their marketing. We don’t share your agreement to receive texts with anyone except the companies listed above that store our records and send our texts. We may share information if the law requires it or to protect E4C, our customers or the public. If E4C is sold or merges with another business, your information may be transferred to the new owner, who must use it in line with this policy.

Children

E4C accounts are for people 13 and older; younger collectors can shop with a parent’s account. We don’t knowingly collect personal information from children under 13. If we learn that we have, we will delete it. We don’t sell information about members under 18 or use it for targeted advertising. You must be 18 or older to sell or trade cards to E4C.

How long we keep it

We keep your information while you have an account. Shop register records that don’t match a member are deleted after 6 months. If your account is deleted, we erase your name, contact details and address; store credit and purchase records stay in our books without your name. We may keep records of your agreement to receive texts and any request to stop, and other records we must keep for tax, legal or dispute purposes, for as long as we need them for those purposes, even after your account is deleted. Photos of cards are deleted automatically a while after the item is done (kept longer after a sale, in case of a card dispute) and when your account is deleted.

Your choices

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See and update your details in the app.
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Turn alerts or texts off at any time in My rewards (or reply STOP to a text).
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Delete your account yourself: My rewards → Delete my account.
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Ask what we have about you, or ask us to delete it for you: call (720) 432-2150 or email Elite4CollectiblesLLC@gmail.com.
Terms of serviceText message terms

Security

The app uses encrypted connections, each person sees only what their role needs, and every change to store credit and roles is logged. No system is perfect, so please tell us right away if you think your account was used by someone else.

Changes and contact

If we change this policy we’ll update the date above. If we make a material change, we’ll also tell you in the app or by email before it takes effect. Questions: Elite 4 Collectibles LLC, 18425 Pony Express Dr., Unit 103, Parker, CO 80134 · (720) 432-2150 · Elite4CollectiblesLLC@gmail.com.